Kilroy | San Francisco, CA | Security Professional June
2024- Present
• Provided tech-related support including troubleshooting
elevator monitor systems, and access control systems
• Managed CCTV systems to ensure site security and
demonstrated technical proficiency in surveillance systems
• Improved guest and resident satisfaction by 30%,
delivering exceptional support and exceeding operations
Steemy transit LLC | Antioch, CA | Operations Assistant
June 2024- July 2021
• Optimize Mediroutes software increasing operational
efficiency by reducing manual error and lead to an average
monthly saving of $5000
• Cultivated a positive and collaborative team spirit,
fostering mutual support, goal achievement and low employee
turnover.
IT Technican | Laramie, WY | It Client support May 2018-
July 2020
• Provided technical support to 300+ students and
non-students who made use of the university’s student
computer labs.
• Implemented technologies enhancing customer experience and
addressed client issues while providing detailed resolution
reports .
Dev Mission | San Francisco, CA | Student
• Among 1 of 13 students selected to participate in a
12 week intensive program based on leadership potential and
critical thinking skill
• Engaged in
hands-on-projects, collaborating with peers and instructors
to build real world applications
• Completed 140+ hours of coursework utilizing fundamentals
in CSS/HTML and JavaScript to create webapps to solve real
world problems
Audio-Visual Technician | Laramie, WY | Volunteer
• Performed routine maintenance and repairs on AV
equipment to ensure optimal performance reducing equipment
downtime by 70%
• Collaborated among a small team to install and upgrade AV
units, integrating seamlessly with existing systems
National society of black engineers | Laramie, WY |
President
•Organized digital literacy workshops, reaching 100+
elementary students in collaboration with STEM organizations
•Oversaw all chapter operations and coordinated activities
among 10 officers and 60+ members